Refund and transfer policy

At a glance

• Before your first class: a full refund, minus the payment provider’s fee.
• In the first week of classes: half of what you paid back, or a free move to the next cohort.
• After the first week: no refunds. If something serious happens, we’ll help you move to a later cohort.
• Self-paced courses: a full refund within 7 days of paying, as long as you haven’t opened a lesson.
• If we cancel or move your cohort: your choice of a full refund or a place in a later one.

Live bootcamps and cohorts

A live cohort starts on the date of its first scheduled class, shown on the course page and in the app.

Why it works this way. Places in a cohort are limited, and once classes begin, the teaching, feedback and materials you receive can’t be given back. The first week gives you time to see whether the course is right for you.

Missing classes doesn’t change any of this: recordings are there for you to catch up.

Self-paced courses

• Within 7 days of paying, before you open any lesson: a full refund, minus the payment provider’s fee.
• Once you’ve opened a lesson: no refund, because the course has been delivered to you.

Moving to a later cohort

• When: before the first class, or within the first 7 days of classes. After that, only for serious circumstances.
• Where to: a later cohort of the same course only (not a different course): one of its next two cohorts, within 6 months, whichever comes first. After that the place lapses.
• Price changes: if the new cohort costs more, you pay the difference before it starts. If it costs less, the difference isn’t refunded.
• Once: each enrolment can be moved once.
• Yours alone: a moved place can’t be swapped for money, given to someone else, or used for a different course.

Serious circumstances

If you’re admitted to hospital, or someone close to you dies, at any point in your course, tell us. With reasonable evidence, we’ll give you a free move to a later cohort, or a refund where it’s fair for the classes you couldn’t attend. We’ll never charge a cancellation fee in these cases.

If we cancel, move or don’t deliver

• We cancel a cohort, or move its start by more than 14 days: you choose a full refund (with no fees taken off) or a place in a later cohort.
• We don’t deliver what we promised (for example, classes that don’t take place and aren’t replaced): tell us, and we’ll put it right, or refund a fair part of what you paid.
• Moving a single class, or changing an instructor, with notice and a recording or replacement session, isn’t a cancellation.

Instalments, scholarships and discounts

• Instalments: the rules above apply to what you’ve paid so far. When a refund is agreed, any instalments still to come are cancelled. If you’re moving cohorts, your instalments carry over to the new one.
• Scholarships and discount codes: refunds are of the amount you actually paid. A full scholarship has nothing to refund, but you can still move cohorts under the rules above.

The payment provider’s fee

Paystack, who process card and bank payments for us, keep a small fee on every payment, and they don’t return it when a payment is refunded. Where this policy says “minus the payment provider’s fee”, that is the only amount we take off. If you paid by direct bank transfer, any bank charge for sending the refund is taken off instead.

How to ask for a refund or a move

Email support@bimboonistudio.com from the email address on your account, with:

• your full name;
• the course and cohort;
• your payment reference (it’s on your receipt, in Orders in the app);
• whether you’d like a refund or a move, and why.

We’ll reply within 3 working days. The date we receive your email is the date we use for the timings above. Once a refund is agreed, we send it to the way you paid within 10 working days; your bank may take a few more days to show it. Your access to the course ends when the refund is made.

If you live in the UK or the European Union

Consumers there normally have 14 days to cancel an online purchase. When you ask to start your course straight away, or open your first lesson or class within those 14 days, you agree that the course begins and that you lose that right once it has been delivered. Until then, this policy gives you the same or better terms. Your rights if a course isn’t delivered as promised aren’t affected.

Your legal rights

Nothing in this policy takes away your rights under the Federal Competition and Consumer Protection Act 2018 or other consumer law. If you think we’ve got something wrong, email us first and we’ll try to put it right. If we can’t agree, you can contact the Federal Competition and Consumer Protection Commission (fccpc.gov.ng).

This policy is governed by the laws of the Federal Republic of Nigeria.